Privacy Policy

Privacy Policy

Effective Date: 20 June 2025

1. Introduction & Scope

We ("World Focus 2333 CC trading as Schulman's Home", "we", "us", "our") respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 ("PoPIA").

This policy explains how we collect, use, store, share, and safeguard your personal information when you interact with us through our website, online store, mobile devices, customer support channels, social media, promotions, or our physical retail stores. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We collect and process personal information necessary to provide our products and services, including:

• Identification details (name, surname, ID number where legally required)
• Contact information (phone number, email address, delivery and billing address)
• Account information (login credentials, order history, preferences, wishlist)
• Payment information processed securely via third-party gateways
• Device & browser data such as IP address, cookies, location and usage data
• Marketing preferences and responses to surveys or promotions

3. How We Collect Your Information

Your personal information may be collected when you:

• Browse or use our website
• Create an account
• Make a purchase, return, or refund request
• Subscribe to newsletters or promotions
• Contact us via phone, email, or social media
• Participate in competitions or events
• Visit our store and voluntarily share information

4. Lawful Basis for Processing

We process personal information only where permitted by PoPIA, including where:

• You have provided consent
• Processing is necessary to perform a contract
• We must comply with legal obligations
• It is in our legitimate business interests, such as fraud prevention and service improvement

5. How We Use Your Information

Your information may be used to:

• Fulfil and manage orders, deliveries, exchanges and returns
• Provide customer service and support
• Process payments and refunds
• Personalise your shopping experience
• Send transactional communications (order confirmations and delivery updates)
• Send marketing communications where you have opted in
• Conduct research and improve our services
• Prevent fraud and enhance website security
• Comply with legal and regulatory requirements

6. Sharing of Information

We may share your information only where necessary with:

• Service providers such as couriers, IT providers, and payment processors
• Marketing or analytics partners (with consent)
• Legal authorities when required by law
• Business partners during mergers, acquisitions, or restructuring

We do not sell or rent your personal information to third parties.

7. Cross-Border Transfers

Where personal information is transferred outside South Africa, we ensure appropriate safeguards are in place and that such transfers comply with PoPIA requirements.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to enable essential website functions, analyse traffic, remember preferences, personalise content, and improve performance. You may control cookies through your browser settings; however, disabling cookies may affect site functionality.

9. Retention of Personal Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, maintain customer relationships, comply with legal obligations, and resolve disputes. Once no longer required, information is securely deleted or anonymised.

10. Your Rights Under PoPIA

You have the right to:

• Access your personal information
• Correct or update inaccurate information
• Object to processing or withdraw consent
• Request deletion or restriction of processing
• Lodge a complaint with the Information Regulator

To exercise these rights, contact us at: sales@schulmanshome.co.za

Information Regulator: www.inforegulator.org.za

11. Marketing & Opt-Out Options

We send promotional communications only with your consent. You may unsubscribe at any time by clicking the unsubscribe link in emails, updating your account preferences, or contacting customer service. Transactional communications related to orders cannot be opted out of.

12. Security Measures

We take reasonable technical and organisational measures to safeguard your personal information, including SSL encryption, secure servers, access controls, and restricted staff access. While we take strong precautions, no online system is completely secure.

13. Children's Privacy

We do not intentionally collect personal information from children under 18 without verified parental consent. If such information is identified, it will be deleted promptly.

14. Breach Notification

In the event of a data breach that may compromise personal information, we will notify affected individuals and the Information Regulator as required under PoPIA.

15. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website. Continued use of our services constitutes acceptance of any updates.

Questions?

Contact Us